Return and Refund Policy
Return and Refund Policy – White Green
At White Green, we want you to feel confident and satisfied with every purchase. If for any reason you are not fully happy with your order, we are here to help. Please read our policy carefully:
Returns
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You may request a return within 30 days from the date you received your order.
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To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
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Certain types of goods are exempt from being returned, such as perishable items, intimate products, and gift cards.
Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed, and the amount will be automatically credited to your original method of payment within a few business days.
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Shipping costs are non-refundable. If you receive a refund, the original shipping fee will be deducted from your refund.
Exchanges
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We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us before sending it back.
Shipping Returns
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To return your product, you should mail it to the return address that will be provided by our support team.
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You will be responsible for paying your own shipping costs for returning your item unless the product was defective or sent in error.
Contact Us
If you have any questions regarding returns or refunds, please reach out to our customer support team at:
📧 support@whitegreen.shop