Shipping Policy
Shipping Policy – White Green
At White Green, we are committed to delivering your order as quickly and safely as possible. Please review the details of our shipping policy below:
Order Processing
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All orders are processed within 1–3 business days after payment confirmation.
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Orders placed on weekends or holidays will be processed on the next business day.
Shipping Times
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Delivery times vary depending on your location:
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Domestic Shipping (if applicable): 5–10 business days
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International Shipping: 10–20 business days (may vary based on destination and customs clearance)
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Please note that unexpected delays caused by couriers, customs inspections, or external events may extend delivery times.
Shipping Costs
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Shipping costs are calculated at checkout and are based on your location and order weight/size.
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From time to time, we may offer free shipping promotions, which will be clearly indicated on our website.
Tracking Information
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Once your order has shipped, you will receive a confirmation email containing your tracking number and carrier details.
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Please allow up to 48 hours for tracking information to update.
Customs, Duties & Taxes
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International orders may be subject to customs fees, import duties, and local taxes, which are the responsibility of the customer.
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White Green is not responsible for delays or costs caused by customs authorities.
Incorrect Address or Failed Delivery
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Customers are responsible for providing accurate shipping information.
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If an order is returned due to an incorrect address or failed delivery attempts, additional shipping fees may apply to resend the package.
Damaged or Lost Packages
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If your package arrives damaged, please contact us immediately with photos of the item and packaging.
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In the rare event that your order is lost during shipping, we will investigate with the carrier and provide a suitable solution (replacement or refund).
Contact Us
For any questions regarding shipping, please contact our support team:
📧 support@whitegreen.shop